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Beer Fundamentals

Happy April Fool’s Day. I don’t have a prank article this year. And, I know it’s technically a new month, but there is one more article on fundamentals I want to take a look at, beer. It used to be that beer was always a golden-colored fermented...

Teach Your Servers How To Sell

Nearly every restaurant I have served or bartended at I have been told to recommend or upsell certain items; “Try to sell a Perfect Margarita to every table,” “Push the special,” “Upsell the liquor.” Oddly enough however, not one of...

Missing Fundamentals – Damage Control

This article will pull in mentions from a recent poor experience I had. All month we have been looking at the fundamentals and most recently we focused on proper training and the steps of service. You can go through all the training, follow all of the steps of...

Missing Fundamentals – Steps of Service

In our last post we broke down basic training fundamentals and how they were absent within a recent poor experience I had at a local restaurant. In this article we will be looking at standard steps of service and service fundamentals. Even with the right training,...

Missing Fundamentals – Training

If you haven’t read the past article on the experience that we are breaking down, start with part one of missing fundamentals – the backstory. This article will focus on training fundamentals missing within that experience and other necessary elements of a...